General Rule

This Refund Policy explains when refunds may be available for transactions conducted through AsalWallet.

Due to the nature of digital currency and electronic payment exchanges, completed transactions are generally irreversible.

Eligible Refund Situations

Refunds may be considered if:

1. The transaction was not processed.

2. Duplicate payment was made.

3. A technical error occurred on AsalWallet's side.

4. Funds were received but the exchange could not be completed.

Non-Refundable Situations

Refunds will generally not be issued when:

1. Incorrect recipient information was provided.

2. The transaction was successfully completed.

3. Cryptocurrency market fluctuations occurred.

4. Delays were caused by third-party payment providers.

5. Regulatory restrictions prevented completion after user error.

Verification Requirements

Before any refund is approved, users may be required to provide:

1. Transaction reference number

2. Proof of payment

3. Account verification documents

4. Additional information requested by our compliance team

Refund Processing Time

Approved refunds are typically processed within:

1–10 business days depending on the payment method and verification requirements.

Right to Refuse Refunds

AsalWallet reserves the right to refuse refund requests where:

1. Fraud is suspected.

2. Compliance requirements are not met.

3. The transaction has already been completed successfully.

Chargebacks

Users agree not to initiate unjustified chargebacks or payment disputes after receiving services.

Fraudulent chargebacks may result in:

1. Account suspension

2. Account termination

3. Legal action where applicable

Contact

For refund requests:

Email: support@asalwallet.com

Website: asalwallet.com