Wellcome to AsalWallet
Garowe, Puntland- Somalia
+252907969596

Terms of Service

Welcome to AsalWallet. These Terms of Service (“Terms”) govern your access to and use of the AsalWallet website, mobile applications, digital wallet, payment functionality, and related products and services (collectively, the “Services”).

By registering for an account or using the Services, you agree to these Terms. If you do not agree with these Terms, please do not use the Services.

1. About AsalWallet

AsalWallet is a financial technology platform designed to provide convenient digital wallet and payment-related services.

The Services available to you may depend on your location, account status, applicable laws, regulatory requirements, and the products currently offered by AsalWallet.

AsalWallet does not provide financial, investment, tax, or legal advice unless expressly stated otherwise.

2. Eligibility

To use AsalWallet, you must:

  • Be legally permitted to use the Services in your jurisdiction.
  • Meet any applicable minimum age requirement.
  • Have the legal capacity to enter into these Terms.
  • Provide accurate and complete information.
  • Use the Services only for lawful purposes.

We may restrict access to certain Services based on geographical, regulatory, compliance, or operational requirements.

3. Creating an Account

Certain Services require you to create an AsalWallet account.

You agree to provide accurate, current, and complete information and to update your information when necessary.

You are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to protect your account.

You must notify AsalWallet promptly if you believe that:

  • Your account has been accessed without authorization.
  • Your password or authentication credentials have been compromised.
  • An unauthorized transaction has occurred.
  • Your personal information has been misused.

We may require additional verification before restoring access or processing certain requests.

4. Identity Verification and KYC

To comply with applicable laws and financial-crime prevention requirements, AsalWallet may require users to complete Know Your Customer (“KYC”) and customer due-diligence procedures.

Information requested may include:

  • Full legal name
  • Date of birth
  • Nationality
  • Address
  • Phone number
  • Government-issued identification
  • Source-of-funds information
  • Other information reasonably necessary for verification

We may use authorized third-party identity and compliance providers to assist with verification.

Failure to provide required information may result in the restriction, suspension, or termination of certain Services.

5. Zero AsalWallet Service Fees

0% AsalWallet Transaction Fees

AsalWallet currently charges no AsalWallet service fee for eligible transactions conducted through the platform.

However, transactions may still involve costs imposed by third parties, including:

  • Blockchain network fees
  • Miner or validator fees
  • Bank charges
  • Payment processor charges
  • Foreign-exchange or currency-conversion costs
  • Government or regulatory charges

Third-party charges are separate from AsalWallet service fees and are outside AsalWallet’s control.

AsalWallet reserves the right to introduce or modify its own fees in the future, subject to applicable law and appropriate notice.

6. Transactions

You are responsible for reviewing all transaction details before confirming a transaction.

You must ensure that:

  • The recipient information is correct.
  • Wallet addresses are accurate.
  • Payment information is accurate.
  • The transaction amount is correct.

Depending on the nature of the transaction, completed transactions may be irreversible.

AsalWallet cannot guarantee the reversal or recovery of funds sent to an incorrect recipient, incorrect wallet address, or unauthorized destination.

7. Blockchain Transactions

Where the Services interact with blockchain networks, you acknowledge that blockchain networks operate independently from AsalWallet.

Blockchain transactions may:

  • Be irreversible.
  • Require network fees.
  • Experience delays.
  • Be rejected or delayed by the underlying network.
  • Be publicly recorded.
  • Be affected by network congestion or technical events.

AsalWallet does not control third-party blockchain networks and cannot guarantee their availability, performance, security, or functionality.

You are responsible for verifying transaction information before submitting a blockchain transaction.

8. Prohibited Activities

You may not use AsalWallet to:

  • Commit or facilitate fraud.
  • Launder money or finance terrorism.
  • Circumvent sanctions or regulatory restrictions.
  • Conduct unlawful gambling or betting.
  • Facilitate illegal goods or services.
  • Impersonate another person or entity.
  • Provide false, misleading, or fraudulent information.
  • Gain unauthorized access to accounts or systems.
  • Attack, disrupt, or compromise our Services.
  • Use the Services for unlawful or abusive purposes.
  • Circumvent security, transaction, or compliance controls.

We may take appropriate action if we reasonably suspect prohibited, fraudulent, unlawful, or high-risk activity.

9. AML, CTF, and Sanctions Compliance

AsalWallet may maintain policies and controls designed to prevent financial crime, including:

  • Customer identification
  • KYC verification
  • Customer due diligence
  • Enhanced due diligence
  • Transaction monitoring
  • Fraud detection
  • Sanctions screening
  • Risk assessment
  • Suspicious-activity monitoring
  • Regulatory reporting

Where permitted or required by law, AsalWallet may delay, reject, restrict, suspend, or hold a transaction or account.

We may also disclose information to competent authorities where legally required.

10. Account Suspension and Termination

We may suspend, restrict, or terminate your access to the Services where reasonably necessary, including when:

  • You violate these Terms.
  • You provide inaccurate or misleading information.
  • We suspect fraud or unauthorized activity.
  • We identify a compliance or security concern.
  • We are required to do so by law or a competent authority.
  • Your use of the Services creates an unacceptable legal, financial, security, or operational risk.

Where legally permitted, we will provide appropriate notice.

Termination of your account does not eliminate obligations that arose before termination.

11. Security

We maintain reasonable technical, organizational, and administrative safeguards designed to protect our Services and user information.

However, no digital system is completely secure.

You are responsible for protecting your credentials, devices, passwords, authentication methods, and recovery information.

AsalWallet will never intentionally ask you to disclose your password or private security credentials through an unsolicited communication.

12. Third-Party Services

AsalWallet may rely on third-party providers, including:

  • Banks
  • Payment processors
  • Identity-verification providers
  • Compliance providers
  • Technology providers
  • Cloud infrastructure providers
  • Blockchain networks

Third-party services may have their own terms and privacy policies.

AsalWallet is not responsible for third-party services to the extent permitted by applicable law.

13. Intellectual Property

All AsalWallet trademarks, logos, designs, software, content, interfaces, and other intellectual property are owned by or licensed to AsalWallet unless otherwise stated.

You may use the Services only for their intended purpose.

You may not reproduce, modify, distribute, reverse engineer, sell, or commercially exploit AsalWallet intellectual property without prior written permission, except where permitted by law.

14. Service Availability

We aim to provide reliable and secure Services but cannot guarantee uninterrupted availability.

Services may occasionally be unavailable because of:

  • Maintenance
  • Security measures
  • Technical failures
  • Network congestion
  • Third-party outages
  • Regulatory requirements
  • Events beyond our reasonable control

We may modify or temporarily suspend Services where reasonably necessary.

15. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided on an “as available” and “as is” basis.

We do not guarantee that the Services will always be uninterrupted, error-free, completely secure, or available in every location.

Nothing in these Terms excludes any consumer or legal rights that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, AsalWallet will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the Services.

This may include losses resulting from third-party services, blockchain networks, network failures, unauthorized activity, transaction delays, or incorrect transaction information.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless AsalWallet and its affiliates, officers, employees, contractors, and service providers against claims, losses, liabilities, and expenses arising from:

  • Your violation of these Terms.
  • Your unlawful use of the Services.
  • Fraudulent or unauthorized conduct by you.
  • Your violation of applicable law.
  • Your violation of another person's rights.

18. Changes to the Services

We may add, modify, suspend, or discontinue features or Services from time to time.

Where required by law, we will provide appropriate notice of material changes.

19. Changes to These Terms

We may update these Terms periodically.

The latest version will be published on our website or application.

Where legally required, we will provide additional notice or obtain your consent.

20. Governing Law

These Terms will be governed by the applicable laws of the jurisdiction governing the relevant AsalWallet Services, without prejudice to any mandatory consumer or statutory protections that apply to you.

Any applicable dispute-resolution procedure, court jurisdiction, or arbitration arrangement will be determined in accordance with applicable law.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

22. Entire Agreement

These Terms, together with the AsalWallet Privacy Policy and any additional terms applicable to specific Services, constitute the agreement governing your use of AsalWallet.

23. Contact Us

If you have questions about these Terms or the Services, please contact us:

Email: support@asalwallet.com
Website: asalwallet.com

Thank you for choosing AsalWallet.

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